Technical Account Manager (TAM) 

About CorpInfoTech

Founded in 1997, CorpInfoTech is a Managed Services Provider (MSP) specializing in cybersecurity, CMMC compliance, NIST SP 800-171, and managed IT services. We help defense contractors and organizations with complex security requirements strengthen cybersecurity, navigate compliance obligations, and maintain secure, reliable IT environments.

As the first CIS Controls Accredited organization and a CMMC Level 2 certified MSP, CorpInfoTech brings firsthand experience implementing and maintaining the security practices and compliance requirements we help our clients navigate.

Our experienced, U.S.-based team is committed to delivering practical technology solutions, building lasting client relationships, and helping organizations achieve their cybersecurity and compliance goals with confidence.

Technical Account Manager Overview

The Technical Account Manager (TAM) serves as each client’s primary strategic advisor and technical liaison — converting business goals into executable technology plans, expanding adoption of managed services, and ensuring project and service delivery meet defined outcomes. This role develops trusted relationships with business and technical stakeholders, drives IT roadmap alignment, and ensures that technology investments deliver measurable business value. The TAM bridges strategy and execution, helping clients simplify IT complexity, strengthen cybersecurity posture, and optimize operations through disciplined technology lifecycle management. 

Key Responsibilities

• Develop and advance roadmap-driven technology initiatives, client-requested opportunities, lifecycle improvements, standards-alignment recommendations, and strategic remediation activities within assigned managed services accounts.
• Lead strategic technology planning for assigned accounts, including development and maintenance of client technology roadmaps, lifecycle plans, budget recommendations, and Business Optimized Technology Ecosystem (BOTE)-aligned standards priorities.
• Conduct Quarterly Business Reviews (QBRs) and strategic client planning sessions, including preparation, executive presentation, risk analysis, budget discussion, strategic recommendations, and documented follow-up actions.
• Identify, evaluate, and prioritize lifecycle, warranty, licensing, cybersecurity, resiliency, and operational risks within assigned client environments and incorporate remediation planning into strategic recommendations and roadmaps.
• Maintain accurate opportunity pipeline forecasting, ownership, gross profit estimates, expected close dates, and next-action updates within PSA/CRM systems.
• Foster long-term client relationships through proactive engagement, executive-level communication, strategic advisement, and ongoing client health monitoring.
• Collaborate with engineering, service, project management, procurement, finance, and leadership teams to coordinate delivery, accountability, and execution of approved client initiatives and strategic priorities.
• Monitor client satisfaction, escalation trends, operational concerns, and identified client risks, coordinating corrective actions and escalation management as necessary.
• Support renewal, warranty, licensing, and lifecycle planning activities through inventory validation, standards alignment, budget forecasting, and strategic technology planning.
• Contribute to internal process improvement, operational maturity, standards alignment, and knowledge sharing related to strategic account management, lifecycle governance, and client technology planning.

Required Skills

• Minimum 5 years of professional experience in Information Technology, Technical Sales, Solutions Consulting, Technical Account Management, or Client Success.
• Minimum 3 years of practical experience with Microsoft 365, Azure/Entra ID, networking, endpoint management, or cybersecurity technologies.
• Experience developing or delivering QBRs, technology budgets, IT roadmaps, or executive-level technology briefings.
• Experience with PSA/CRM systems, quoting platforms, and asset lifecycle tools.
• Demonstrated ability to translate technical risks, financial implications, and strategic options for executive and technical audiences.
• Ability to communicate clearly in English with technical and executive audiences.
• Reliable attendance, punctuality, and self-directed time management.
• Ability to operate a computer, phone, and conferencing tools for extended periods.
• Typical office environment with flexibility for approved hybrid or remote work arrangements.
• Limited travel.

Preferred Skills

• 3+ years of Technical Account Management, Solutions Consulting, Account Management, or Client Success experience within an MSP, VAR, or IT consulting environment.
• 3+ years of experience developing and delivering QBRs, technology budgets, multiyear IT roadmaps, and executive technology briefings.
• 3+ years of experience using PSA/CRM systems, quoting platforms, and asset lifecycle tools.
• Experience developing strategic technology recommendations addressing cybersecurity, lifecycle, resiliency, standards alignment, and business requirements.
• Experience working directly with executive stakeholders to develop technology budgets, prioritize investments, and advance approved technology initiatives.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related technical field (or equivalent experience).
• U.S. Citizenship required (meets ITAR-defined “U.S. person” requirements).
• Ability to communicate clearly in English with technical and executive audiences.
• Reliable attendance, punctuality, and self-directed time management.
• Ability to operate a computer, phone, and conferencing tools for extended periods.
• Typical office environment with flexibility for approved hybrid or remote work arrangements.
• Limited travel (<20%) for client QBRs, strategic onsite visits, or workshops.
  
  

Key Areas of Responsibility 

• Client Strategy, Opportunity Development, and Account Management – 45%
• Renewals, Warranties, and Lifecycle Management – 25%
• Quarterly Business Reviews (QBRs) and Strategic Planning – 10%
• Client Retention and Satisfaction Monitoring – 10%
• Pipeline Management and Reporting Accuracy – 5%
• Other Duties as Assigned – 5%